Some experiences from my dealings on  Tradme.co.nz

On the whole, most people are trustworthy and make an effort to correctly 

describe  the goods they are selling.

After all the whole process relies on trust and the folks at Trademe tend not to 

get involved in anything, 

just try contacting them from their contact page to see what I mean.

The sort of problem I have had here I think is the sort of thing that goes on when 

traders bring their commercial operation online.

Reference auction # 16234017

Recently I had the misfortune to trade with kent2004 aka wombatnz@xtra.co.nz

Te short of it is;

I won an auction for an item,

I had asked if it was in good working order.

Kent2004 said ‘it was fine’.

When I got it, it clearly was not fine and when I tested it, it did not work.

It is suffering from a long and fruitful life on the job as a tradesman’s tool.

I have made contact with the New Zealand agents and can get it repaired.

What I expected was something I could use straight away.

I still think Trademe is a great system, but as always in the commercial world, caveat emptor!

Below is a copy of correspondence I had with kent2004,

His final post to the website feedback section at Trademe was to turn 

around and say I was trying to con him.

But as you can see I never at any stage asked for money,

All I wanted was a decent explanation as to why the goods were not as described.

Still I suppose he has to justify to himself somehow.

Communications to complete the trade.  

I have copy & pasted the text from the email program. 

All I have removed is the internet IP address header information which only shows where around the internet the mail has gone. 

Which is basically around in circles within Xtra.

I had to paste together various threads as kent2004 kept starting new ones instead of 

just replying each time and keeping it all together.

From dellae@ceeindustries.com Wed Sep 29 13:24:13 2004

Subject: Re: trademe - 16234017

From: Dellae McKenzie <dellae@ceeindustries.com>

To: Jethro <wombatnz@xtra.co.nz>

In-Reply-To: <00c201c4a4df$23a7fa90$0100000a@trademek3nr5il>

References: <1096085422.3138.12.camel@DELLAE>

         <00c101c4a42d$86e9f660$0100000a@trademek3nr5il>

         <1096252970.3509.30.camel@DELLAE>

         <00c201c4a4df$23a7fa90$0100000a@trademek3nr5il>

Content-Type: text/plain

Message-Id: <1096421053.3122.15.camel@DELLAE>

Mime-Version: 1.0

X-Mailer: Ximian Evolution 1.4.5 (1.4.5-7) 

Date: Wed, 29 Sep 2004 13:24:13 +1200

X-Evolution-Transport: smtp://dellae@smtp.xtra.co.nz

X-Evolution-Account: dellae@ceeindustries.com

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I had asked you if the gun was in good working order and you said it was

fine.

Why then does it continually bleed air out the exhaust and not fire?

That to me is not working?

And it could not have been tested as the air inlet was blocked.

What's up?

On Tue, 2004-09-28 at 10:12, Jethro wrote:

> Hi there

> Got your payment, its on it way. Once the item arrives leave feedback for me 

> and I'll know you got it. Thx.

> J

> 

> ----- Original Message ----- 

> From: "Dellae McKenzie" <dellae@ceeindustries.com>

> To: "Jethro" <wombatnz@xtra.co.nz>

> Sent: Monday, September 27, 2004 2:42 PM

> Subject: Re: trademe - 16234017

> 

> 

> > Hi,

> >

> > The Bank has the money $245.00

> >

> > Please courier.

> >

> > Regards

> > Dellae

> >

> >

> >

> > On Mon, 2004-09-27 at 13:01, Jethro wrote:

> >> Hi there Dellae

> >>

> >> Bank details as follow:

> >> Westpac Dunedin

> >> > 03-0903-0478515-00

> >> > Staccato Investments Ltd

> >> PLEASE put the auction number so that it appears on my statement or I 

> >> wont

> >> know the money is yours and we'll have delays. Thx

> >>

> >> postage is $10.95 courier $20-. (If you do choose the courier option let 

> >> me

> >> know)

> >>

> >> Jethro

> >> ----- Original Message ----- 

> >> From: "Dellae McKenzie" <dellae@ceeindustries.com>

> >> To: <wombatnz@xtra.co.nz>

> >> Sent: Saturday, September 25, 2004 4:10 PM

> >> Subject: trademe - 16234017

> >>

> >>

> >> > Hi,

> >> >

> >> > Your bank details please.

> >> > Price including track and trace courier.

> >> >

> >> > regards

> >> >

> >> > Dellae McKenzie

> >> > 53 Woolfield Rd

> >> > Papatoetoe, 01701.

> >> >

> >> >

> >> >

> >> >

> >> > -- 

> >> > Dellae McKenzie <dellae@ceeindustries.com>

> >> >

> >> >

> > -- 

> > Dellae McKenzie <dellae@ceeindustries.com>

> > 

-- 

Dellae McKenzie <dellae@ceeindustries.com>

Communications after the trade.

(- my comments)

First I emailed wanting to know why the item he sent me was not as described. This can be seen at the top of the first thread.

I waited just over 24hours for a reply before I red faced him on trademe.

Then I received a reply, the text is pasted below.

I think there is a very simple rule that should be followed that would

prevent this sort of thing happening.

Be up front from the start about the state of the items you are selling.

Further to his response on trademe.

As can be seen, at no time in any of this have I asked for any money,

so his comments about me ripping him off are just yet another attempt to justify what he has done.

(- end of my comments)

From dellae@ceeindustries.com Fri Oct  1 11:17:11 2004

Subject: Re: Trade Me Auction: 16234017 -- Frame Pro Nail Gun

From: Dellae McKenzie <dellae@ceeindustries.com>

To: Jethro <wombatnz@xtra.co.nz>

In-Reply-To: <009a01c4a741$5566f4a0$0100000a@trademek3nr5il>

References: <002b01c4a734$fc397b20$0100000a@trademek3nr5il>

         <1096580974.3122.75.camel@DELLAE>

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Date: Fri, 01 Oct 2004 11:17:11 +1200

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If you did not know yourself that the unit was not operational, ie

relying on the word of others, why did you not say so?

You had no right to state it was fine if you did not know for sure.

I see in the feedback that this has been an issue in the past and you

made a smart-arse comment that the person should have asked.

Well I asked and still got burnt.

You had a chance to respond to my email but chose to sit on it.

Zero response is zero response.

Then putting conditions on rectifying it first up is not a good look.

The facts are the facts.

Threatening me with negative feedback on posting the facts is up to you.

I will just post the facts in response, and leave it up to others to

judge for themselves.

On Fri, 2004-10-01 at 11:00, Jethro wrote:

> Whether you believe me or not doesnt really matter. I didnt lie to you, I 

> was under the understanding that the gun was in working order. I do however 

> believe you when you say that was not the case and I'm willing to sort this 

> out.

> However you jumped from a not working item to calling me a thief in about 

> three days without much communication at all. That stuns me. You deal with 

> someone on TM who has masses of positive feedback, is address verified and 

> has obviously made a lot of effort in the past to keep customers happy and 

> yet you think youre being ripped off,.... wow.

> heres the question for you then:

> Do you want to sort this out? If you do then do as I stated in my previous 

> email. If not, get it fixed at your own expense and be burnt by yourself for 

> being stubborn and jumping the gun. I am happy to deal with you again, I am 

> also not putting negative feedback on you yet. Lets just get this sorted, 

> the gun not working isnt your fault, its mine, let me sort it out for you.

> J

> 

> 

> 

> ----- Original Message ----- 

> From: "Dellae McKenzie" <dellae@ceeindustries.com>

> To: "Jethro" <wombatnz@xtra.co.nz>

> Sent: Friday, October 01, 2004 9:49 AM

> Subject: Re: Trade Me Auction: 16234017 -- Frame Pro Nail Gun

> 

> 

> >I asked you if it was in working order,

> > You said is was fine.

> >

> > It was obvious as soon as I looked at it that it was not.

> > Once I cleaned the Mason Bees hive out of the air bayonet and put air on

> > it leaked out the exhaust.

> >

> > This is a clear sign that it is not serviceable and needs repair.

> >

> > I gave you time to respond to my email before I posted feedback.

> > If you think I should wait as long as you want then you know where you

> > can go.

> >

> > I see from the feedback that I am not the first person to have this

> > trouble with you, and I see others have waited after returning the item.

> >

> > I do not believe I can trust you if I send it back, as you will have the

> > item and my money.

> > You are just yet another 2nd hand dealer that I have been burnt by.

> > Even if I was to send it back to you there is the cost of freight, the

> > $20 was short according to the courier when it was delivered.

> >

> > What pisses me the most is that you lied to me about its state.

> > This in itself justifies my feedback, flame me as much as you like it is

> > not going to change. You lied to me.

> >

> >

> >

> >

> >

> >

> > On Fri, 2004-10-01 at 09:32, Jethro wrote:

> >> Hi there

> >> You are being very impatient. Please change the feedback or this will

> >> NOT be sorted out. You are dealing with a good reputable trader not a

> >> 'rogue' as you stated, you jumped the gun a bit. Send the gun back to

> >> us (if the feedback is changed) and we'll sort it out, or give you

> >> your money back. OK?

> >> Our address is:

> >> Jethro

> >> c/o 82 Filluel St

> >> Dunedin

> >>

> >> You'll get either a working nailgun or your money back just dont jump

> >> the gun like this.

> >>

> >> J

> > -- 

> > Dellae McKenzie <dellae@ceeindustries.com>

> > 

-- 

Dellae McKenzie <dellae@ceeindustries.com>